PJW is committed to being an organization with good corporate governance, business integrity, transparency, and accountability. The company aims to enhance its business value while considering the interests of all stakeholders. Emphasizing product and service development, PJW actively fosters innovation to meet customer needs and ensure satisfaction. Additionally, the company pursues sustainable growth strategies in collaboration with business partners through efficient supply chain management.

Managing Stakeholder Impact in the Business Value Chain

Business Value Chain

    PJW places great importance on managing its entire business value chain, from upstream to downstream, to improve the quality of life and promote a better environment. This commitment spans from the procurement of raw materials—both domestically and internationally—to production processes that consider community and environmental impact. Moreover, the company ensures that its marketing and distribution channels meet high standards, enabling fast and effective responses to customer and consumer demands.

Stakeholder Analysis in the Business Value Chain

   PJW conducts a comprehensive analysis of key stakeholders, both internal and external, who are connected to the business value chain. The company prioritizes engagement, fostering two-way communication to gather feedback, suggestions, and expectations from stakeholders regarding its business operations as detailed below:

Stakeholders :  Shareholders

Expectations and Requirements

• Business performance and sustainable growth
• Good corporate governance and transparent management
• Access to company performance reports
• Fair and appropriate dividend distribution

Communication Channels

• Annual General Meeting of Shareholders
• Quarterly and annual performance reports published on the company’s website and the Stock Exchange of Thailand (SET)
• Earnings announcements, including analyst meetings and investor roadshows (e.g., SET Opportunity Day)
• Various corporate communication channels, including the Investor Relations section on the company website and email ir@pjw.co.th

Corporate Response

• Maintain business competitiveness and readiness for expansion to drive growth.
• Operate transparently in full compliance with relevant laws and corporate governance guidelines.
• Communicate quarterly and annual performance results, ensuring timely and comprehensive disclosure through various communication channels.

Stakeholders : Employees

Expectations and Requirements

• Opportunities for learning, skill development, and capacity enhancement in alignment with business changes.
• Employee welfare, appropriate benefits, and a safe and healthy working environment.

Communication Channels

• Gathering employee feedback to develop improvement plans that address employee needs and enhance key competencies required for emerging business opportunities throughout the year.
• Conducting employee satisfaction surveys on various aspects to refine benefits and improve the workplace environment.
• Clearly communicating performance evaluation criteria and results to employees.

Corporate Response

• Continuously promoting and enhancing employee knowledge and skills.
• Adjusting salaries, bonuses, and benefits appropriately.
• Developing employee potential based on individual capabilities and career growth.

Stakeholders :  Customers

Expectations and Requirements

• High-quality products and services that meet customer needs and are environmentally friendly.

Communication Channels

• Providing product and service guidance through sales representatives, phone, email, and digital platforms.
• Regular customer engagement through sales visits.
• Handling complaints and conducting customer satisfaction surveys through multiple communication channels.
• Ensuring timely delivery of high-quality products.

Corporate Response

• Developing products and services that effectively meet customer needs.
• Offering innovative services and technologies to provide a comprehensive customer experience.
• Establishing accessible and efficient channels for customer inquiries, complaints, and feedback.

Stakeholders : Business Partners and Creditors

Expectations and Requirements

• Support in adopting environmentally, socially, and ethically responsible business practices to enhance operational efficiency, mitigate risks, and uphold reputational integrity.

Communication Channels

• Meetings with business partners
• Partner selection and performance evaluation processes

Corporate Response

• Establishing high-quality operational standards, including fair and appropriate compensation structures
• Conducting annual partner satisfaction surveys to enhance business collaboration
• Effective supply chain management

Stakeholders : Competitors

Expectations and Requirements

• Compliance with ethical and transparent competition standards
• Fair business practices without engaging in unethical advantages over competitors
• Maintaining professional integrity without defaming competitors
• Avoiding unethical or inappropriate acquisition of confidential competitor information

Communication Channels

• Seminars for sharing industry knowledge and discussing emerging social trends that impact business
• Relationship-building activities to exchange perspectives and receive constructive feedback

Corporate Response

• Adhering to fair competition principles and relevant legal regulations
• Providing necessary and transparent business operation disclosures
• Ensuring fair and accountable corporate governance, with openness to feedback for continuous improvement
• Seeking opportunities for collaboration to advance industry-related initiatives

Stakeholders : Government Agencies

Expectations and Requirements

• Cooperation with government entities and contribution to sustainable development initiatives
• Transparent disclosure of business operations

Communication Channels

• Monitoring government policies through various channels
• Participating in meetings with government agencies

Corporate Response

• Conducting business in full compliance with applicable laws and regulations

Stakeholders : Communities, Society, and Environment

Expectations and Requirements

• Ensuring that business operations do not negatively impact local communities and the environment
• Promoting education and career development for sustainable livelihoods

Communication Channels

• Organizing initiatives that foster engagement and collaboration between the company and local communities
• Ensuring accurate and timely communication through various channels

Corporate Response

• Implementing efficient environmental management and resource utilization
• Supporting community-driven activities to strengthen relationships